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Frequently asked questions
powersolution.com has been a New Jersey-based IT Support and Consulting firm since 1996. Since its inception, powersolution has been focused on maintaining the highest levels of IT security and user support – resulting in minimizing downtime and maximizing productivity for our SMB clients.
For many years, powersolution.com has been recognized by The Channel Company as being in the Top 500 IT Managed Services Providers and Top 100 IT Security Providers in the country. Also, industry group CompTIA awarded powersolution.com with Trustmarks in both IT Managed Services and IT Security. Also, many members of our team have been recognized as HIPAA Certified Professionals.
Powersolution specializes in providing IT services to small and medium-sized businesses across multiple industry segments – such as law, financial, medical, manufacturing, and others. Our Value MSP offering is designed to provide affordable pricing particularly for smaller organizations with 10 or less computer users.
IT Managed Services (including Value MSP) are associated with a planned, proactive model of support, rather than reactive break-fix approach. It provides access to a fully staffed IT department, with computer engineers that have expertise to tackle any tech support challenge.
Companies that choose a break-fix approach typically address IT when a major issue impacts their mission-critical business operations. A proactive Managed Services model is about continuously performing the services needed to keep computer network systems secure and at their best performance, for a fixed monthly fee. Managed Services are designed to prevent problems rather than reacting to crisis, providing a predictable monthly investment while mitigating the risks of costly downtime and business disruption.
The Value MSP offering is designed for smaller SMBs, providing a cost-effective approach to achieving a very high level of security, system monitoring, and management for a fixed month fee. It also includes a modest amount of help desk support to accommodate relatively simple IT environments. The pricing is designed to be affordable for those accustomed to a break-fix pricing model, while minimizing the risks associated with downtime and business disruption. If the business grows and IT needs become more complex, additional IT protection and management services can be added in the future.